The AI Workflow Automation Builder allows teams to automate operational workflows triggered by real-time shipment events in OpenTrack.
Using a visual workflow builder, operations teams can select shipment signals such as vessel departures, Last Free Day deadlines, container availability, or rolled cargo events and automatically trigger actions that would normally require manual work.
Workflows can perform tasks such as preparing documents, scheduling appointments, paying fees, or sending updates to internal systems. Because workflows are configured through a no-code interface, they can be created and modified without engineering support.
For additional information about the product vision, see:
https://www.opentrack.co/lp-ai/ai-workflow-automation
How the AI Workflow Automation Builder Works
Each workflow is built using three core components:
1. Trigger Events
2. AI Action Nodes
3. Delivery and Integrations
These components allow teams to automate tasks across the shipment lifecycle.
Trigger Events
Workflows begin when a shipment event occurs within OpenTrack.
Triggers are based on real-time container data and milestone updates across ocean, rail, and drayage movements.
Examples of workflow triggers include:
Vessel departure
Container available for pickup
Last Free Day approaching
Rolled cargo detected
Terminal arrival
Rail arrival predictions
When a trigger condition is met, the workflow automatically begins executing the configured actions.
AI Action Nodes
After a trigger occurs, AI action nodes perform automated tasks that would normally require manual coordination.
These actions can include operational processes such as:
Filing documents with U.S. Customs
Paying terminal or port fees
Scheduling terminal appointments
Preparing shipment documentation
Updating internal systems
These nodes allow teams to automate repetitive tasks that occur across many shipments.
Workflow Delivery Options
Once an automated task is completed, the results can be delivered directly to the systems or communication channels used by your team.
Supported delivery options include:
Email notifications
Slack messages
Microsoft Teams messages
Updates to connected TMS platforms
This ensures that automated actions integrate smoothly into existing operational workflows.
Example Workflow
A typical workflow might look like this:
Trigger → Container becomes Available for Pickup
Action → AI agent schedules a terminal appointment
Delivery → Confirmation is sent to Slack and the TMS
This removes the need for teams to manually monitor container status and coordinate follow-up actions.
Common Use Cases
The AI Workflow Automation Builder can support a wide range of operational automation scenarios.
Examples include:
Automating customs filing
Trigger: Vessel departure
Action: Prepare and submit required documentation
Scheduling terminal appointments
Trigger: Container available for pickup
Action: Book terminal appointment
Managing Last Free Day deadlines
Trigger: LFD approaching
Action: Notify operations teams and initiate container pickup planning
Operational notifications
Trigger: Rolled cargo detected
Action: Send update to Slack and update internal systems
Benefits of Workflow Automation
Automating shipment workflows provides several operational advantages:
Reduces manual operational work
Improves response time to shipment events
Standardizes operational processes
Reduces risk of missed milestones or deadlines
Integrates shipment updates directly into existing tools
By connecting real-time container data with automated actions, teams can manage larger shipment volumes with fewer manual steps.
Availability
The AI Workflow Automation Builder is currently being introduced through an early beta program.
A limited group of customers will participate in the initial rollout while the product continues to evolve.
If you are interested in gaining access or learning more about the feature, contact:
Additional information is available here:
https://www.opentrack.co/lp-ai/ai-workflow-automation