The CargoWise White Label Extension Add-on ensures that OpenTrack milestone data can flow correctly into CargoWise environments that use customer-facing visibility portals or white-label tracking experiences.
In some configurations, the way milestone data is published within CargoWise can prevent external visibility platforms from receiving updated shipment events. This can result in incomplete container status information being displayed to customers.
The CargoWise White Label Extension ensures that OpenTrack’s milestone updates continue to sync reliably, allowing accurate shipment visibility to reach customer-facing portals.
Why This Add-On Is Needed
Some CargoWise environments are configured in a way that prevents certain milestone collections from being published to external systems.
When this occurs, standard milestone synchronization can fail, resulting in:
Missing shipment events
Delayed container updates
Incomplete container status information in customer portals
The CargoWise White Label Extension resolves this by enabling an alternative synchronization method that ensures milestone updates continue to flow into CargoWise.
How the Extension Works
The add-on modifies how OpenTrack milestone updates are transmitted to CargoWise.
Instead of relying on full milestone collections, the extension sends milestone updates incrementally as shipment events occur. This ensures that:
New milestones are reliably transmitted
Duplicate milestones are avoided
Shipment updates continue flowing even when milestone collections are unavailable
This approach maintains accurate container tracking data while ensuring compatibility with customer-facing visibility platforms.
Operational Benefits
With the CargoWise White Label Extension enabled, organizations can:
Maintain reliable milestone synchronization between OpenTrack and CargoWise
Ensure customer-facing portals display up-to-date shipment information
Deliver more accurate container visibility to clients
Reduce manual support inquiries related to shipment status
This allows organizations to maintain a consistent and reliable customer visibility experience powered by OpenTrack’s shipment data.
Availability
The CargoWise White Label Extension is available as an add-on for customers integrating OpenTrack with CargoWise environments that use white-label visibility platforms.
If you would like to enable this capability or learn more about whether it applies to your configuration, contact: support@opentrack.co