The Enhanced Customs Visibility Add-on provides direct visibility into U.S. Customs and Border Protection (CBP) entry status events within OpenTrack.

As a CBP-approved software vendor, OpenTrack can retrieve entry status disposition codes directly from U.S. Customs systems. This allows operations teams to monitor customs holds, releases, and compliance-related events without relying on manual updates from brokers or external systems.

This capability provides a reliable source of truth for customs-related shipment activity across your supply chain.

The Enhanced Customs Visibility Add-on provides detailed customs status information, including:

These data points help teams monitor customs processing and identify issues that could delay cargo movement.

With this add-on enabled, OpenTrack introduces a Customs Status tab within the platform dashboard.

This view displays all relevant customs entry events for a shipment, including:

This allows operations teams to quickly understand the current customs status of a shipment without searching external systems.

Customs visibility data is also available through OpenTrack integrations.

Customers using the OpenTrack API can receive customs updates through:

This allows customs events to automatically trigger operational workflows inside external systems such as TMS platforms or internal tools.

Enhanced Customs Visibility helps teams monitor and respond to customs-related shipment events.

Common use cases include:

Monitoring customs holds

Detect customs or government agency holds that may delay container availability.

Tracking inspection events

Identify when shipments are selected for exams or additional processing.

Managing compliance workflows

Track ISF filing status and ensure required filings are completed.

Monitoring border crossings

Track cross-border shipment events and identify delays at border checkpoints.

These ready-to-use Explore reports help you quickly monitor customs activity and identify potential issues across your shipments. You can use these reports as starting points to track holds, manage compliance, and prioritize follow-ups based on real-time customs data.

1. Exam Holds

Surface containers currently under CBP examination so teams can act before containers sit unnoticed at the yard.

2. All Active Customs Holds

Complete view of every container currently held by CBP for daily monitoring and prioritization.

3. FDA Prior Notice

Track containers with FDA prior notice movement denied (code A3), critical for FDA-regulated cargo.

4. ISF-5 Requirement Detected

Surface containers that require ISF-5 filing before arrival, prioritized by ETA.

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The Enhanced Customs Visibility Add-on also supports additional customs-related functionality, including:

These capabilities help ensure that shipments remain compliant while maintaining operational visibility.

Enhanced Customs Visibility is available as an add-on feature within OpenTrack.

If you are interested in enabling this capability or learning more about how it can improve your customs visibility, contact: support@opentrack.co