The Enhanced Customs Visibility Add-on provides direct visibility into U.S. Customs and Border Protection (CBP) entry status events within OpenTrack.
As a CBP-approved software vendor, OpenTrack can retrieve entry status disposition codes directly from U.S. Customs systems. This allows operations teams to monitor customs holds, releases, and compliance-related events without relying on manual updates from brokers or external systems.
This capability provides a reliable source of truth for customs-related shipment activity across your supply chain.
What Data Is Included
The Enhanced Customs Visibility Add-on provides detailed customs status information, including:
CBP entry status disposition codes
Timestamped customs status updates
Customs holds and release events
Government agency inspection details
Importer Security Filing (ISF) status
Foreign cargo remaining on board (FROB) detection
Border crossing events
These data points help teams monitor customs processing and identify issues that could delay cargo movement.
Customs Status in OpenTrack
With this add-on enabled, OpenTrack introduces a Customs Status tab within the platform dashboard.
This view displays all relevant customs entry events for a shipment, including:
Status codes reported by CBP
Event timestamps
Hold and release notifications
Government agency exam details
This allows operations teams to quickly understand the current customs status of a shipment without searching external systems.
API and Webhook Integration
Customs visibility data is also available through OpenTrack integrations.
Customers using the OpenTrack API can receive customs updates through:
Webhook events triggered when customs status changes
API data fields containing entry status information
Exception signals related to customs holds or delays
This allows customs events to automatically trigger operational workflows inside external systems such as TMS platforms or internal tools.
Operational Use Cases
Enhanced Customs Visibility helps teams monitor and respond to customs-related shipment events.
Common use cases include:
Monitoring customs holds
Detect customs or government agency holds that may delay container availability.
Tracking inspection events
Identify when shipments are selected for exams or additional processing.
Managing compliance workflows
Track ISF filing status and ensure required filings are completed.
Monitoring border crossings
Track cross-border shipment events and identify delays at border checkpoints.
Additional Capabilities
The Enhanced Customs Visibility Add-on also supports additional customs-related functionality, including:
Foreign Cargo Remaining on Board (FROB) detection
Rail border crossing alerts
Unlimited ISF filing support
These capabilities help ensure that shipments remain compliant while maintaining operational visibility.
Availability
Enhanced Customs Visibility is available as an add-on feature within OpenTrack.
If you are interested in enabling this capability or learning more about how it can improve your customs visibility, contact: support@opentrack.co