What are some of the benefits of using an aggregated data provider like OpenTrack over a pure EDI data source (like the carrier directly)?
EDI doesn't report a lot of the milestones that OpenTrack reports, because we use multiple data sources.
If you're not a waybill party, EDI may not be available to you.
EDI doesn't report itinerary information. OpenTrack does.
EDI doesn't do live GPS location tracking. OpenTrack uses satellite AIS sources to pinpoint exactly where your shipment is, so you can more accurately anticipate delays and reroutings.
EDI is a firehose of raw data. It doesn't include intelligent exception management tools that surface potential problems to your operators before they happen, so you can drive down risk and cost. OpenTrack does.
If the EDI partner changes their mapping or data provision practices, or stops sending data entirely, who has to deal with it? You do. With OpenTrack, our team of software experts are on call to handle exceptions like this.
If the EDI partner provides bad data, who has to deal with it? You do. With OpenTrack, we've honed our application logic and exception management process over years working closely with seasoned operators to handle bad data before it makes a big impact.
With EDI, you just have one source of data. OpenTrack uses multiple sources for every shipment. This means you get the best data from the most dependable source for each milestone. Our automation mimics what a seasoned operator would do manually, with a tiny fraction of the time and cost.
Instead of using valuable operator time to make up for the defects of single-source EDI, our customers use OpenTrack to enable their operators to focus on anticipating potentially costly exceptions and giving better customer service.