When something goes wrong with a shipment, it can be difficult to understand exactly what happened — and even harder to dispute extra charges with your carrier. To make this easier, OpenTrack now gives you a complete history of key data changes and shipment events right inside the container detail panel.
In the History tab, you can see not just the actual events reported by the terminal or carrier, but also:
Estimated future milestones like ETAs and ETDs
Planned events like Last Free Day (LFD) dates
Changes to the ETA/LFD and when these changes occurred
This lets you:
Compare what was supposed to happen vs. what actually happened
Spot when Last Free Day dates shift (and by how much)
See both Line-reported LFDs and Terminal- or Rail-reported LFDs in one place
Build evidence for carrier disputes (e.g. demurrage charges)
How to Use the History Tab
Open a container from your dashboard.
Go to the History tab in the container detail panel.
You’ll see a timeline of key events, including milestones like Available, Full Outgated, and planned dates like Last Free Day.
Use the toggles at the top to choose which event types you want to see:
Planned – shows Last Free Day as reported (can differ by Line vs. Terminal or Rail)
Changes – highlights changes to ETA and LFD over time
Actual – confirmed milestone updates (e.g. Available, Full Outgated)
Estimated – future milestones like ETAs and ETDs
Example: Investigating a Charge
Imagine your carrier billed you for storage, claiming your container wasn’t picked up on time. In the History tab, you can:
Check the Available date and every reported Last Free Day (Line vs. Terminal)
See if and when the Last Free Day changed
Compare against the Full Outgated time
Export or screenshot the timeline to support your dispute
Why This Matters
Instead of piecing together updates from multiple sources, you now get a single, authoritative history of each container. This transparency helps you resolve disputes faster, avoid unnecessary costs, and continuously improve your supply chain.
Plus, the usage of Planned, Estimated, Actual, and Changes events follows the DCSA standard and builds on it, ensuring that events are understandable across different organizations and systems.
⚠️ Note: Planned and Changes views are currently in Beta. We’re actively refining how these appear, and your feedback will help shape the final version.